March 2023: Implementing a new organizational model placing humanity at the heart
After intense years of implementation, data collection, analyses and reporting, Transforming Integrated Care in the Community (TICC) project has come to an end. In other words, the most important phase has started. Disseminate, share findings and knowledge gained in recent years, in order to support other organizations and individuals.
Would you like to gain insight into how TICC partners have been creating systemic changes in health and social care? Download the final publications to learn everything about the implementation and evaluation of a new organisational model of homebased care services inspired by Buurtzorg!
Blueprint
One of the main outputs of this project from the start was to be a blueprint for successful transfer of social care from one country to another, benefitting all public/private services. The blurpint evaluates the whole project over the last five years across all European projects, including MCH.
Evaluation report
This report provides an extensive description of the evaluation of TICC during the 2017-2022 period. The order is based on the expected results stated at the start of the project, divided into four overarching project themes: TICC teams implemented, implementation experiences of the TICC model; care staff in self-managing TICC teams; and better care for people and cost savings.
'TICC' has secured more than €4.8 million of European funding in this €8 million cross-border partnership involving 14 organisations from the UK, France, the Netherlands and Belgium (see below for partner details). The project was approved and funded by the EU Interreg 2 Seas Programme 2014-2020 (co-funded by the European Regional Development Fund) which has supported the project over four years.
TICC will create systemic change in health & social care, providing services better suited to our ageing population by addressing holistic needs. It will present a methodology to overcome blocking points in transferring socially innovative service models from one area to another. This will be tested via the implementation of the Buurtzorg integrated care at home model which consists of self-managing teams of 12 staff working at neighbourhood level handling every aspect of care & business. This model significantly reduces the back office, simplifies IT & coaches rather than manages, providing better outcomes for people, lower costs, fewer unplanned hospital admissions & consistency of care. TICC will enable other health/social care organisations to implement new ideas; increase staff productivity, recruitment and retention as well as improving patient satisfaction & decreasing costs, emergency admissions and staff absences. It aims to postpone the moment when residential or end of life care is needed.
The 2Seas area faces clinical, social & financial challenges in health and social care as the population ages & public funding decreases. Recruitment & retention of the health and social care workforce in the 2Seas area is challenging & the situation will further deteriorate as the existing workforce ages. This has an impact on quality as perceived by patients. A number of initiatives have been highlighted as innovative but rarely get transferred from one country to another. The causes of these blockages need to be identified & a method developed for overcoming the barriers to transferability. The systems that have developed in the 2Seas region over the last 20 years have led to the fragmentation of care & a task-driven, activity-based approach & remuneration.
TICC will enable countries in the 2Seas area (& later, beyond) to implement successful health & social care innovations quickly in a cost effective, sustainable way.
- Three new countries adopting integrated neighbourhood based self-managing teams providing holistic person-centred care.
- Changes to existing patient data gathering systems to create better communication between nurses, care-workers & citizens
- Publications to stimulate entrepreneurs & leaders to create new organisations or transform existing organisations, ensuring this is not solely an institutional response.
- Buurtzorg Concepts (NL)
- Kent County Council (UK)
- Kent Community Health NHS Foundation Trust (UK)
- Medway Community Healthcare (UK)
- Soignons Humain (FR)
- Public World (UK)
- Zorgbedrijf Antwerpen (BE)
- Emmaus Elderly Care (BE)
- Eurasante (FR)
- VIVAT homecare (FR)
- Lille Catholic Hospital (FR)
- HZ University (NL)
- La Vie Active (FR)
- Université d’Artois
- East of England Local Government Association
- Provincie Antwerpen
- Wit-Gele Kruis van Antwerpen
- Familiehulp
- Landelijke Thuiszorg Zuiderkempen
- Christelijke Mutualiteit
- Heist-op-den-Berg
- OCMW Heist-op-den-Berg
- Vlaams minister van Welzijn, Volksgezondheid en Gezin
- Sociaal Huis Mechelen
- Zorgnet-Icuro; NHS (England)
- Canterbury Christ Church University
- Centre communal d’action sociale de Lomme
- Conseil départemental du Nord
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